GOOD O’GRUB — TERMS OF SERVICE
OVERVIEW
Welcome to Good O’Grub.
The terms “we”, “us” and “our” refer to Good O’Grub / Goodgrub Nutrition Pvt. Ltd. Our website provides customers access to information, content, products, features and services offered by Good O’Grub (collectively, the “Services”).
By visiting, browsing, creating an account on, or purchasing through our website, you agree to these Terms of Service along with our Privacy Policy, Shipping Policy and Refund/Cancellation Policy.
Please read these Terms carefully before using our website or placing an order.
SECTION 1 — ACCESS & ACCOUNT
You must be legally capable of entering into a contract under applicable Indian law to place an order through our website.
When placing an order or creating an account, you may be required to provide information including your name, email address, phone number, billing address, shipping address and payment information.
You agree that the information provided by you is accurate, current and complete.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account.
SECTION 2 — OUR PRODUCTS
Good O’Grub offers packaged food products, including Instant Sprouts, in various flavours and combinations.
We make reasonable efforts to ensure that product photographs, descriptions, ingredients, nutritional information and other information displayed on our website are accurate.
However, packaging, colours and product appearance may vary slightly from photographs displayed on different screens or devices.
Always refer to the product packaging for the latest:
✔️Ingredient information
✔️Nutrition information
✔️Allergen declarations
✔️Preparation instructions
✔️Storage instructions
✔️Best-before information
Customers should review these details before consuming the product, particularly if they have food allergies or dietary restrictions.
We reserve the right to modify, discontinue or limit the availability of any product or flavour at our discretion.
SECTION 3 — ORDERS
Placing an order constitutes an offer to purchase products from Good O’Grub.
An order will be considered confirmed after successful payment and acceptance of the order by us.
We reserve the right to refuse or cancel an order in circumstances including:
✔️Product unavailability
✔️Incorrect pricing or product information
✔️Suspected fraudulent activity
✔️Incorrect or incomplete delivery information
✔️Technical or payment errors
If we cancel an order after successful payment, the applicable amount will be refunded in accordance with our Refund Policy.
Please review your order carefully before completing payment.
SECTION 4 — PRICING & PAYMENT
All product prices displayed on the website will be communicated along with applicable taxes as required.
Prices, discounts, promotional offers and coupon codes may be changed or withdrawn without prior notice.
The price applicable to an order will be the price displayed at the time the order is successfully placed.
Payments are processed through authorised third-party payment service providers.
Good O’Grub does not directly store complete card or banking credentials unless specifically stated otherwise.
Promotional codes cannot be combined unless expressly mentioned.
SECTION 5 — SHIPPING & DELIVERY
We aim to dispatch and deliver orders within the timelines communicated on our website.
Delivery timelines are estimates and may vary depending on the destination, courier partner, weather, public holidays, logistical disruptions or other circumstances outside our reasonable control.
Once an order has been dispatched, customers may receive tracking information to follow their shipment.
Good O’Grub will not be responsible for delays caused solely by circumstances outside our reasonable control.
Please ensure that the shipping address and contact information provided while ordering are correct.
SECTION 6 — RETURNS, REFUNDS & DAMAGED PRODUCTS
As Good O’Grub sells packaged food products, returns or exchanges may not be accepted merely due to personal taste preferences or change of mind, subject always to applicable law.
If your order reaches you damaged, leaking, tampered with, incorrect or otherwise eligible for replacement/refund under our policy, please contact us within the period specified in our Refund/Replacement Policy.
We may request:
✔️Order number
✔️Photographs/videos of the product
✔️Photographs of the outer packaging
✔️Batch information where relevant
Eligible claims will be handled according to our Refund/Replacement Policy and applicable law.
SECTION 7 — PRODUCT USE & STORAGE
Customers are responsible for following the preparation and storage instructions printed on the product packaging.
Do not consume a product if the packaging appears materially damaged, opened or tampered with before use.
Products should be consumed before the stated best-before date and stored according to the instructions provided on the packaging.
SECTION 8 — INTELLECTUAL PROPERTY
All content appearing on the Good O’Grub website, including our:
✔️Brand name
✔️Logo
✔️Product names
✔️Packaging
✔️Illustrations
✔️Photographs
✔️Videos
✔️Graphics
✔️Website copy
✔️Taglines
✔️Designs
is owned by or lawfully licensed to Good O’Grub and is protected under applicable intellectual-property laws.
Content may not be copied, reproduced, distributed, modified or commercially exploited without prior written permission.
SECTION 9 — THIRD-PARTY SERVICES
Our website may use third-party services including payment gateways, logistics providers, analytics tools and other technology providers.
Certain aspects of your interaction with these services may also be governed by the respective provider's terms and privacy practices.
We are not responsible for independent third-party websites or services outside our reasonable control.
SECTION 10 — REVIEWS & FEEDBACK
We love hearing what you think — the good, the great and the “you guys should totally fix this.”
If you voluntarily submit a review, testimonial, photograph, video or other feedback to Good O’Grub, you represent that the content is yours or that you have permission to share it.
Subject to applicable law and any consent requirements, such content may be used by Good O’Grub for purposes including improving our products and communicating customer experiences.
We reserve the right to moderate content that is unlawful, misleading, abusive or otherwise inappropriate.
SECTION 11 — WEBSITE ACCURACY
Occasionally, the website may contain typographical errors, inaccuracies or omissions relating to:
✔️Product information
✔️Availability
✔️Pricing
✔️Discounts
✔️Shipping
✔️Promotional offers
We reserve the right to correct genuine errors and update information where necessary, subject to applicable law and customer rights.
SECTION 12 — PROHIBITED USE
You may not use the website:
✔️For unlawful or fraudulent activities
✔️To violate applicable laws
✔️To infringe intellectual-property rights
✔️To transmit malicious software
✔️To attempt unauthorised access to the website
✔️To collect information about other users without authorisation
✔️To interfere with the website's security or functionality
✔️To impersonate another individual or entity
We may restrict or terminate access where misuse is reasonably suspected.
SECTION 13 — DISCLAIMER
Information provided on the website is intended primarily to help customers understand and purchase our products.
Nothing on the website should be interpreted as medical advice, diagnosis or treatment.
Nutritional information and product claims should be read together with the information provided on the relevant product packaging.
Individual dietary requirements and responses may vary.
SECTION 14 — LIMITATION OF LIABILITY
To the extent permitted under applicable law, Good O’Grub will not be liable for indirect or consequential losses arising from the use of the website or products.
Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot lawfully be excluded under applicable Indian law.
SECTION 15 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Good O’Grub against losses or claims resulting from your unlawful misuse of the website, violation of these Terms, or infringement of the rights of another person.
SECTION 16 — SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.
SECTION 17 — CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes to our website, products, operations or applicable requirements.
The latest version will be available on this page.
Where required by applicable law, material changes will be communicated appropriately.
SECTION 18 — GOVERNING LAW
These Terms shall be governed by the laws of India.
Any dispute shall be subject to the jurisdiction specified by Good O’Grub in accordance with applicable law and the company's registered-office/legal requirements.
[FINAL JURISDICTION TO BE CONFIRMED]
SECTION 19 — CONTACT US
Questions regarding these Terms or your Good O’Grub order may be sent to:
Goodgrub Nutrition Pvt. Ltd.
Email: hello@goodogrub.com
Phone: 8265090338
Registered Address: RH-12, Shiv heights, Prithviraj nagar, Nagpur,440034
GSTIN: 27AAMCG1373RIZV
FSSAI Licence No.: 11526056000132