PRIVACY POLICY — GOOD O’GRUB
Last Updated: 02-09-2026
At Good O’Grub, we respect your privacy and believe your personal information should be handled responsibly.
This Privacy Policy explains how we collect, use, store and share your information when you visit our website, create an account, place an order, contact us or otherwise interact with Good O’Grub.
By using our website and services, you acknowledge this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
✅Contact information: Name, phone number, email address, billing and shipping address.
✅Account information: Login details, preferences and account settings.
✅Order information: Products viewed, added to cart or purchased, order history and transaction details.
✅Payment information: Payment status and transaction-related information. Payments may be processed securely through third-party payment gateways.
✅Customer support information: Information you share when contacting us regarding an order, feedback or query.
✅Device & usage information: IP address, browser/device information and how you interact with our website.
✅Cookies & similar technologies: Information used to remember preferences, understand website usage and improve your experience.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
✅Process and fulfil your orders
✅Arrange shipping and delivery
✅Provide order and tracking updates
✅Manage your Good O’Grub account
✅Respond to questions or customer-support requests
✅Process eligible refunds or replacements
✅Improve our products, website and customer experience
✅Prevent fraudulent or unauthorised transactions
✅Comply with applicable legal requirements
With appropriate consent where required, we may also use your contact details to share offers, new launches, flavour drops and other Good O’Grub updates.
You can opt out of promotional communications where an unsubscribe/opt-out facility is provided.
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share information with trusted service providers only where reasonably necessary to operate our business, including:
✅Payment processing partners
✅Courier and logistics partners
✅Website/technology service providers
✅Analytics and marketing service providers
✅Customer-support providers
✅Professional advisers or authorities where legally required
These parties may process information according to their respective privacy practices and applicable law.
4. PAYMENTS
Payments made through the Good O’Grub website may be processed by authorised third-party payment gateways.
We may receive transaction information such as payment status and transaction reference details. Complete card or banking credentials are generally handled by the relevant payment service provider rather than directly by Good O’Grub.
5. COOKIES 🍪
Yes, our website may use cookies — unfortunately, not the edible kind. 😉
Cookies and similar technologies help us:
✅Keep the website functioning properly
✅Remember your preferences
✅Understand how visitors use our website
✅Improve your shopping experience
✅Measure marketing performance, where applicable
Where required, you may be able to manage your cookie preferences through our website or your browser settings.
6. MARKETING COMMUNICATIONS
If you choose to receive marketing communications from us, we may occasionally send you information about:
New flavours. Offers. Product drops. And other Grub-worthy news. 🌱
You may opt out of promotional communications at any time using the available unsubscribe/opt-out mechanism.
We may still contact you regarding essential transactional matters such as your orders, payments or deliveries.
7. DATA SECURITY & RETENTION
We take reasonable measures to protect the personal information we handle.
However, no online system can guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining records, resolving disputes and complying with applicable legal obligations.
8. YOUR RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including requesting:
✅Access to your information
✅Correction of inaccurate information
✅Deletion of information where applicable
✅Withdrawal of consent where processing is based on consent
✅Opt-out from promotional communications
We may need to verify your identity before processing certain requests.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
Good O’Grub is not responsible for the privacy practices, security or content of independent third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
10. CHILDREN'S PRIVACY
Our website and products are not specifically directed towards children for the purpose of independently collecting their personal information.
Where required by applicable law, appropriate consent should be obtained before providing personal information relating to a minor.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our website, business practices or applicable requirements.
The latest version will always be displayed on this page along with the updated effective date.
12. CONTACT US
Questions about your privacy or personal information?
We’re happy to help.
Goodgrub Nutrition Pvt. Ltd.
Email: hello@goodogrub.com
Phone: 8265090338
Registered Address: RH-12, Shiv heights, Prithviraj Nagar, Nagpur, 440034
Eat easy. Eat good.