REFUND & REPLACEMENT POLICY
At Good O’Grub, every order is packed carefully before it begins its journey to you. 🌱
Since we sell food products, all sales are final and we are unable to accept returns once an order has been delivered — except in cases where the product reaches you damaged, leaking, tampered with, or incorrect.
Changed Your Mind (or Your Taste Buds Did)? 👀
We get it — not every flavour has to be your flavour.
However, we cannot offer a return, replacement or refund due to:
- Change of mind
- Personal taste or flavour preference
- A product being opened or consumed
- Incorrect flavour/product ordered by the customer
Being food products, once they leave our facility and are delivered, they cannot be taken back into our inventory.
Something Wrong With Your Grub? We’ve Got You. 💛
If your order arrives:
Damaged • Leaking • Tampered with • Incorrect
please contact us within 24 hours of delivery at hello@goodogrub.com.
Please share:
- Your order number
- Clear photographs of the affected product
- Photographs of the outer packaging
- An unboxing video, where reasonably required to verify the issue
This helps us understand what happened and resolve the issue quickly.
Replacement
Once your claim is verified and approved, we may send you a replacement of the same product/flavour, subject to availability.
If the same product is unavailable, we will contact you with the available resolution options.
Refunds
Where a refund is approved, it will be processed to your original method of payment.
Please allow up to 7 working days after approval for the refund to reflect, depending on your bank or payment provider.
One Small Request 🌱
Please check your Good O’Grub package as soon as it arrives.
If something doesn’t look right, don’t consume the affected product — take a few photos/video and reach out to us within 24 hours.
We’ll take it from there. 💛
Good O’Grub
Eat easy. Eat good.
For support: hello@goodogrub.com