SHIPPING POLICY
At Good O’Grub, we know you’re busy — so we’ll do our best to get your Grub to you without keeping you waiting. 🌱
Here’s everything you need to know about shipping your order.
Processing Time
✔️Once your order is placed, our team gets busy packing your Grub!
✔️Orders are generally packed and dispatched within 2–3 working days.
✔️Once your order is on its way, we’ll share the tracking details with you.
Shipping & Delivery
Good news — shipping is FREE! 🎉
Delivery timelines may vary depending on your location:
Metro cities: approximately 3–5 business days after dispatch
Other locations: approximately 5–7 business days after dispatch
These timelines are estimates and may vary depending on the delivery location and courier partner.
Order Tracking
Wondering where your Grub is? đź‘€
Once your order is dispatched, tracking details will be shared with you so you can follow its journey right to your doorstep.
Delays
We’ll always try to get your order to you as quickly as possible.
However, occasional delays may happen due to weather, courier disruptions, holidays or other circumstances outside our control.
If your order seems unusually delayed, reach out to us at hello@goodogrub.com and we’ll help you out.
Need to Change Your Address?
Entered the wrong address? Tell us quickly!
Contact us at hello@goodogrub.com as soon as possible after placing your order.
If your Grub has already been dispatched, unfortunately, we may not be able to change the delivery address.
Oops… Did Your Grub Arrive Damaged? 🥲
We pack every Good O’Grub order carefully, but sometimes the journey can get a little rough.
If your order arrives damaged, leaking, opened or tampered with, please contact us within 24 hours of delivery at hello@goodogrub.com
Please share:
✔️Your order number
✔️Clear photos of the damaged product and packaging
✔️An unboxing video, where reasonably required to verify transit damage
Once we verify the issue, we’ll assist you with the applicable replacement or refund in accordance with our policy.
Lost Package
If your tracking shows your order as delivered but you haven’t received it, or if the shipment appears to be lost in transit, please contact us at hello@goodogrub.com.
We’ll coordinate with our delivery partner and help resolve the issue.
Questions? We’re here to help. đź’›
Email us at hello@goodogrub.com
Eat easy. Eat good.
Good O’Grub